BlackBerry will be launching their BlackBerry PlayBook on the 19th of April, and those who have been anxiously awaiting the tablet can breathe a sigh of relief because it looks as though Research In Motion themselves will be handling customer support for the popular tablet, much in the same way that Apple does with their devices like unlocked iPhone 4. Most of the time Research In Motion works with the carriers that sell products to get through the customer support, but are likely looking for the BlackBerry PlayBook to be a much more personal experience.
Usually, you can only get ah old of Research In Motion after you have gone through the proper carrier channels. The Wi-Fi PlayBook will be available to users at a number of different retail outlets. This is the first time that Research In Motion will serve as the first official contact point for users who are experiencing trouble with their devices.
The company is looking to implement an “Apple Care” style of support that will allow users to go directly through them. The only downside is that they lack the number of retail locations that Apple does, which could make it a little more difficult for users to get the support that they are looking for.
They will offer complimentary support for the first 90 days that the tablet will be released, and will also offer a limited warranty for every device and a BlackBerry Total Care program that will allow users to receive care for their device for as long as they are willing to pay for it once the limited warranty plan has ended. There are many different options available to people that are looking at purchasing the PlayBook and were hoping for more support. RIM is a renowned company, and new users should be excited to see if they are able to live up to their name in terms of support.
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