If you were to take a quick look at the T-Mobile support forums you would quickly notice that a large number of users have posted questions regarding the management of their pre-paid accounts, and problems that have run rampant over the course of the last few days. These users have reported that they have not been able to purchase $1.49 day passes for access to the Internet, a service that T-Mobile has promoted heavily over the course of the last few months.
When the users attempt to make the purchase they are often provided with an error screen and find themselves unable to get through the shopping cart to the purchase screen. The fact that the prepaid phones can not access the Internet means that these unlocked phones are only able to call and text, which is not what was advertised to these individuals by T-Mobile when they made their purchase.
Customer service has had a hard time keeping up with the complaints due to the holiday weekend and little help has been offered on the support forums. T-Mobile is aware of the situation and has stated on their forum on several occasions that they are working on finding an answer for the issues at hand. If the issue were to drag on for quite some time, users that require the use of the day passes on their unlocked mobile phones will likely look elsewhere for similar plans. The $1.49 mobile phone internet day pass has been one of the most popular features that T-Mobile has introduced in recent years.
Hopefully they are able to get through their holiday back load and will fix this issue sooner rather than later so they do not lose their prepaid customer base that requires this feature. Forum moderators are attempting to reply to as many of the inquiries as they can but have a hard time keeping up with the incoming requests.
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