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Return Policy

No Quibble Return & Refund Policy

At Pure Mobile we value your business and reward our customers, to this end we have adopted a 'No Quibble' return and replacement policy.

If for any reason you are not completely satisfied with your purchase, Pure Mobile, will gladly refund or replace the purchased item(s). We simply ask that once your receive your order, examine it closely prior to opening the factory sealed packaging.

All returns and request for refund and replacement must be made within thirty (30) days from date of invoice. All returns need to have a valid Return Material Authorization (RMA) Number (linked to our RMA Page) issued by Pure Mobile customer service. No returns will be accepted without a valid RMA number. The RMA number must be marked and be clearly visible on the outside of the package containing the returned product to be accepted for refund processing. Any merchandise returned without an RMA number is not the responsibility of Pure Mobile and will be refused and sent back to the customer at customer's own expense. Any other additional unauthorized items sent back attached or unattached with products being returned under an authorized RMA are not the responsibility of Pure Mobile and will be sent back to customer at customer's own expense.

Pure Mobile will not refund shipping charges to and from customer for any reason - except if purchased item(s) was defective from day of purchase. All shipping chargers will be at customer's own expense. No returns will be accepted after 30 calendar days from invoice date and this is without exception.

Pure Mobile, reserves the right at its own discretion to refuse to accept the returned item and to not authorize any form of refund, credit or exchange thereof.

Pure Mobile will ship all replacement items via UPS standard ground shipment.

Please allow up to 15 business days to process a refund.

Please allow up to 7 business days to for replacement processing.

Product defect that is attributable to any failure or damage which is beyond the reasonable control of Pure Mobile is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. These include but are not limited to:

  1. Acts of God
  2. Any damage incurred due to customer's neglect and/or misuse

 

Return Material Authorization (RMA)

All returns and request for replacement must be made within thirty (30) days of receipt of the product. All returns need to have a valid Return Material Authorization (RMA) Number issued by Pure Mobile customer service.

No returns will be accepted without a valid RMA number. The RMA number must be marked and be clearly visible on the outside of the package containing the returned product to be accepted for refund processing.

Any merchandise returned without an RMA number is not the responsibility of Pure Mobile and will be refused and sent back to the customer at customer's own expense. Any other additional unauthorized items sent back attached or unattached with products being returned under an authorized RMA are not the responsibility of Pure Mobile and will be sent back to customer at customer's own expense.

You may call customer service at 1.800.507.8819 to receive a valid RMA number and then ship package to:

Puremobile
477 State Route 11, # 185 
Champlain, NY 12919
U.S.A.