Skype has been down for a number of cell phone users such as unlocked iphone 4, Nokia N8, etc.. who tried to connect to the service today. The company said that they had identified the problem and were looking to give users instructions on how to fix the issue for those that were having problems connecting to the service early this morning. The company quickly released some very simple instructions on how users can fix the issue depending on the operating system that they are using.
To start, users should close the program both on the main desktop as well as on the system tray to be sure that nothing is running. Then, they should go into the control folders and select the view tab to ensure that all of the entries are available. Make sure that you turn off the option to allow for hidden folders. In this folder there should be a shared .xml file. Once you have located that, you type %appdata%skype into the run option and then click ok. You will then delete the shared.xml file and will restart Skype, which should correct the issues.
Skype was able to very quickly fix the issue and release a workaround that was very easy to follow that most users should be able to follow fairly easily. They will also probably be releasing an update at some point in the near future that does it all for you for those of us that are not as inclined with computer. They were able to quickly address the issues and give users a fix to the problem. Skype’s customer service is some of the best that is out there at this current time and they responded to the issues in just a few short minutes which is something that you have to admire when it comes to larger companies that often take quite some time to address issues that are seen by a minority such as this issue.