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10-Day Return Policy
10-Day Exchange DOA/Defective Policy
Handsets and OEM Accessories Warranty
RMA Authorization Request
10-Day Return Policy
If you are not satisfied with a product within the first
10 calendar days
from the date of receipt:
PureMobile will offer a refund* provided that the product is in brand new condition** (sellable as brand new) and contains all instruction books, cords, accessories, and any other items that were originally included with the product. All merchandise is visually inspected upon receipt for signs of wear and tear prior to the issuance of any refunds, exchanges or credits.
A 20% restocking fee will apply.
PureMobile will charge an additional 10% restocking fee if the product is missing instruction books, original box, or software CDs. Missing cords, accessories, or any other items that were originally included with the product will be charged separately at market price.
If the product is not in acceptable return condition*** PureMobile will refuse to accept the return and will not authorize any refunds.
No phone with a talk time greater than 30 minutes will be accepted.
No returns will be accepted after 10 calendar days from receipt date. There are no exceptions.
*Upon receipt and acceptance of your return, PureMobile will refund your purchase price, minus shipping, handling, gift packaging, applicable restocking fees and/or any other charges.
PureMobile is not responsible for shipping charges on returns.
**brand new condition means that there are no scratches, marks, or blemishes and the talk time of the phone is
under 30 minutes
.
***PureMobile reserves the right to classify the condition of any product. A not acceptable return condition is for a phone with scratches, marks, or blemishes or phone talk time over
30 minutes.
10-Day Exchange DOA/Defective Policy
PureMobile's 10-Day Exchange DOA/Defective Policy does not cover the following:
-Physical damage due to improper handling
-Water damage
-Damage due to Acts of God
-Damage for using accessories that are not specified in the user manual
-Network Issues like dropped calls, low signal
PureMobile determines a phone as defective when none of the above apply and the phone:
-Cannot place phone calls
-Cannot send text messages
PureMobile will reject any item as a defective item if at least one of the following conditions apply:
-The seals on the product have been tampered
-The IMEI on the phone has been removed
-The software of the phone has been changed by means of flashing the OS, re-programming the phone, or any other alteration.
-The phone has more than 30 minutes talk time
Please note that PureMobile gets its products from around the globe, as such, they are not necessarily 100% compatible with all the services provided by your GSM Service Provider. Please confirm first the compatibility of our product with added services such as GPRS, MMS, SMS, and others. An item will not be considered as defective for incompatibility issues with services from your GSM Service Provider.
If a product is defective within the first 10 calendar days from the date of receipt:
PureMobile will repair the product or replace the product for a new one if the product is not repairable within 10 business days of receipt. Any and all instruction books, cords, accessories, or any other items that were originally included with the product will not be replaced unless they are found to be defective.
If you receive defective or incorrect merchandise, we will cover shipping charges up to a maximum of $12.00 USD when sending the the item back to us for repair or exchange.
If you wish to return a defective product for a refund a 10% re-stocking fee will apply. Upon receipt and acceptance of your return, PureMobile will refund your purchase price, minus shipping, handling, gift packaging, the applicable restocking fee and/or any other charges. PureMobile is not responsible for shipping charges on returns.
PureMobile will charge a 20% restocking fee if the product is missing instruction books, original box, or software CDs. Missing cords, accessories, or any other items that were originally included with the product will be charged separately at market price.
If a product is defective after 10 calendar days from the date of receipt:
Any and all defective products are exclusively supported by their manufacturer after 10 calendar days from date of receipt.
Please read the terms and conditions from the manufacturer's warranty as they will apply in full after 10 calendar days from the date of receipt.
No phones will be repaired or replaced by PureMobile after 10 calendar days from date of receipt. There are no exceptions.
Handsets and OEM Accessories Warranty
Most Brand New Handsets and OEM Accessories come with a
One Year Manufacturer's Warranty
, unless otherwise specified.
Manufacturer warranty does not apply to Blackberry products.
All warranty claims placed 10 calendar days after the receipt date shall be directed to the product manufacturer, and shall be subject to manufacturer's warranties and return policies, if any.
The manufacturer's warranty is offered by the manufacturer only, not PureMobile, and maybe be restricted by geographical constraints. The manufacturer determines in which country the item must be sent to for servicing. Please note that the servicing country can be other than United States, United Kingdom, or Canada.
PureMobile is not responsible for any service issues 10 calendar days after the receipt date.
RMA Authorization Request
Please fill out the for to request an RMA Authorization.
Company Name
Contact Full Name
Phone Number
E-Mail Address
Order # or Invoice #
Items submitted in RMA (separate with comma)
Reason for RMA
I have read and agreed to PureMobile's Return Policy and DOA Policy
Please allow 24 hours for your RMA Authorization to be processed.
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