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Help Center Help Topics Help Center Ordering Payment Information Return Policy Warranty Shipping Methods Shipping Rates My Account Learning Center Contact Us About Us Terms of Use Volume Discounts Account Related Can I have more than one billing address? Can I have more than one shipping address? How do I make changes to the address in My Account? How do I check the status of my order? How do I cancel an order? As a registered customer, what are my other benefits? Can I place an order without registering my account? What should I do if I forget my password? Can I have more than one billing address? No. You cannot have more than one billing address. But you can change your billing address by editing it. Can I have more than one shipping address? No. We can only ship items to your billing address. How do I make changes to the address in My Account? To edit an address, click on My Account. The details of your account are displayed. Click on the Edit button below the address that has to be changed. How do I check the status of my order? To check the status of an order, click on the Track Order link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. How do I cancel an order? To cancel an order, you must contact our customer service executive either by e-mail or through telephone and they will give you further information. As a registered customer, what are my other benefits? As a registered customer, you become entitled to special discount schemes and promotional pricing offers. Can I place an order without registering my account? Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you don't need to give your address details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us. What should I do if I forget my password? If you are a registered user and have forgotten your password, please send an email to support@puremobile.com from your registered e-mail address and we will email you back a new password.

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