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Customer Service

Remarkable Personalized Service

At Pure Mobile, we understand that you make us great! As a result, we take great pride in providing you with remarkable personalized customer service. Complete customer satisfaction is our number one priority.

Our eCare Team

We undertake an in-depth interview process to select the top of the line candidates and then make them undergo a rigorous training process - all this so that our eCare Team can serve you better. Our eCare team consists of highly qualified, experienced and extremely knowledgeable customer service representatives.

Shipping & Delivery

Your order is thoroughly reviewed by our Order Fulfillment Department to ensure that all information relative ship to address and payment processing is complete and accurate. Once the order has been processed it is sent to our warehouse for shipment. Processed orders received by our shipping department before 3:00 pm will ship same day. Processed orders received by our shipping department after 3:00 pm will be shipped next day.
All orders foreign and domestic are shipped via USPS regular ground service unless otherwise specified by the customer:
Shipping Method & Approximate Delivery Time Chart

Shipping MethodCostShipping Processing TimeDelivery Time
USPS Regular Ground $4.99 USD 1 - 2 Business Days 4 - 8 Business Days
USPS Priority $19.99 USD 1 - 2 Business Days 1 - 2 Business Days


Note: Business day refers to weekdays (Monday to Friday) only. Holiday and weekends are excluded
USPS Regular Ground Shipping is only offered on orders under $200.00 USD
Privacy & Security
Pure Mobile respects your privacy and goes to great lengths to protect your personal information Entering personal data on Pure Mobile is not only easy but also safe. We use SSL (Secure Socket Layer) protocol with minimum 128-bit encryption , which is among the best Internet security software in the world along with GeoTrust for securing the exchange of confidential data. We will continuously evaluate and adopt new security technology as it becomes available. For information visit our Privacy and Security Policy
Returns & Replacements
All returns and request for replacement must be made within ten (10) days of receipt of the product. All returns need to have a valid Return Material Authorization (RMA) Number issued by Pure Mobile customer service. No returns will be accepted without a valid RMA number. The RMA number must be marked and be clearly visible on the outside of the package containing the returned product to be accepted for refund processing. For more information visit our RMA Policy
At Pure Mobile, we save you both time and money - it's the smart way to shop for the coolest branded mobile accessories with just a couple of clicks. We make it convenient, simple and fast to shop a wide array of accessories.
While our eStore has earned the loyalty and respect of thousands of technology/gadget enthusiasts and novice e-shoppers alike - our new website and store offers a completely distinctive and personalized user experience.
The site is designed to help you efficiently search and compare product and user reviews on all our mobile accessories - while providing you with super savings 24 hrs a day, 7 days a week. We also provide product descriptions and detailed specs as well as high resolution photo galleries with a unique zoom feature to help view the product in detail and ensure you make the right decision.
Promotions and Flash Sales
Because you are special to us and we value you as a customer, Pure Mobile, has set up the following promotions:
Liquidation Promotions... where you can pick up deals on hot accessories at up to 75% of retail prices
Daily Promotions... every day we will feature a new cool accessory at incredible discounted price
Flash Sales... one day every week we will feature Flash Sales... where your favorite accessories will be at an unbeatable discounted price for a limited time only. You will need to visit our site every day to take advantage of this fantastic promotion.
Payment Processing:
There are two methods of payment processing:
Standard Checkout... shop and pay via your credit card
PayPal Checkout... shop and pay online without divulging financial and credit card details
Viewing and Tracking Orders
Tracking your order has never been easier, simply click "Account" in the top right corner.
Account Location
On the next page you'll have access to your recent orders and account information. To view the details of an order, click on the "View Order" link associated with that order.
Account Location
Updating Account Information
At the top right corner click Account, and the next page with show your account information with links to edit.
Account Location
Account Location