Most Brand New Handsets and OEM Accessories come with a
One Year Manufacturer's Warranty, unless
otherwise specified.
Please note that all Blackberry Handsets do not come with any manufacturer's warranty.
The manufacturer's warranty is offered by the manufacturer
only, not PureMobile, and maybe be restricted by geographical
constraints. The manufacturer determines in which country the
item must be sent to for servicing. Please note that the servicing
country can be other than United States, United Kingdom, or Canada.
What do you mean, will I get service in North America or not?
It depends on the manufacturer. We bring the latest GSM Mobile Phones from all over
the world and usually the manufacturer's local office don't know about these
models. They don't know how to service them or repair them. So, they will forward you
to the manufacturing office that most of the times, if not all, is overseas.
I want service in North America!
We offer an extended warranty Performance Protection Plan that will replace your
manufacturer's warranty for an A+ rated warranty service in North America. Learn
more about the Performance Protection Plan here.
Manufacturer's Warranty
Extended Warranty
Return Policy
Defective/DOA Policy
The Performance Protection Plan is a unique after-sale service and
support program that replaces the manufacturer's coverage on your
product for as long as you choose.
Our comprehensive plans include: 100% parts and labour coverage,
1-800 toll free bilingual service and support, access to thousands
of authorized service providers across North America, a hassle
free claims process, and are backed by an A+ rated insurance
company.
We recommend you purchase a P3 plan as your product's service
solution and maximize on the advantages this plan provides.
Before you dismiss the P3 Plan, the following story might interest you:
Advantages of the P3 Plan:
GLOBAL PARTS AND LABOUR COVERAGE
We cover all the parts and labour necessary to return your product to factory specifications wherever you are. If your product cannot be repaired, we will provide for a replacement.
POWER SURGE PROTECTION
Whether the cause is from a brownout or line spike, with our P3 Plan you are covered.
SECURITY
P3 provides double the peace-of-mind and protection with the backing of A Federally Licensed
NO DEDUCTIBLES
No deductibles, no hidden charges, no out of pocket costs for our P3 plan holders. We pay any covered claim from the first dollar.
TRANSFERABILITY
Our coverage follows the product, which may enhance its market value. When you sell your product call our Customer Service Representatives to transfer coverage.
RENEWABLE
P3 can be extended on most products for up to 1 year at a time, at the expiry of the initial contract. Just ask your sales representative.
PEACE OF MIND
Your P3 plan extends the manufacturer's plan to a total 3 years, ensuring long-term protection and longevity for your product.
QUALITY SERVICE
All repairs are performed by authorized servicers with parts and labor covered for the term of your service plan.
CALL FOR HELP
Just make one phone call and our Technical Support Representatives can help resolve most of your issues through troubleshooting. Hours of operation are Monday to Friday - 9:00am to 5:30pm (EST).
CALL FOR SERVICE
Simply call the 1-800 number listed on your service contract and our Customer Service Representatives will refer you to an authorized service centre near you. Your P3 Service Plan and Original Bill Of Sale must be presented for service.
Manufacturer's Warranty
Extended Warranty
Return Policy
Defective/DOA Policy
PureMobile's 10 Day Return Policy
If you are not satisfied with a product within the first 10
calendar days from the date of receipt:
PureMobile will offer a refund* provided that the product is in
brand new condition** (sellable as brand new) and contains all
instruction books, cords, accessories, and any other items that
were originally included with the product. All merchandise is
visually inspected upon receipt for signs of wear and tear prior
to the issuance of any refunds, exchanges or credits. A 20% restocking
fee will apply.
PureMobile will charge an additional 10% restocking fee if the product is missing instruction books,
original box, or software CDs. Missing cords, accessories, or any other items
that were originally included with the product will be charged separately at market price.
If the product is not in acceptable return condition*** PureMobile will refuse to accept the return and will not authorize any refunds.
No phone with a talk time greater than 30 minutes will be accepted.
No returns will be accepted after 10 calendar days from receipt date. There are no exceptions.
*Upon receipt and acceptance of your return, PureMobile will refund your
purchase price, minus shipping, handling, gift packaging, applicable
restocking fees and/or any other charges. PureMobile is not responsible
for shipping charges on returns.
**brand new condition means that there are no scratches, marks, or blemishes and the talk time of the phone is under 30 minutes.
***PureMobile reserves the right to classify the condition of any product. A not
acceptable return condition is for a phone with scratches, marks,
or blemishes or phone talk time over 30 minutes.
Manufacturer's Warranty
Extended Warranty
Return Policy
Defective/DOA Policy
PureMobile's 10 Day DOA/Defective Policy
PureMobile's 10-Day Exchange DOA/Defective Policy does not cover the following:
-Physical damage due to improper handling
-Water damage
-Damage due to Acts of God
-Damage for using accessories that are not specified in the user manual
-Network Issues
The Performance Protection Plan is a unique after-sale service and
support program that replaces the manufacturer's coverage on your
product for as long as you choose.